Took my 02 Bonneville in to fix a ball bearing, upon their investigation it was discovered I had some other issues, they were explained to me in a very informative way and were very prompt at answering questions and doing the repairs I requested, very pleased even though it was the news that doomed my first car, thank you tuffy !
— Logan w., sturgis, MI
James has always been so helpful I.e. Keeping us up to date on services and When there is a problem he always explains it yo us before any work us done. The mechanics are great and very knowledge. Again the whole staff is just fantastic Again. Thank you
— Linda B., Sturgis, MI
Heartfelt thanks to James, Joe and John for their OUTSTANDING service! Dropped in after tailpipe fell off our RV. They were able to fix in an hour, fitting us in during a very booked day. Very reasonable. Great kindness to a vet and family traveling to a family reunion. Appreciative!!!
— Skip & Cathie S., Olean, NY
I've always had my vehicles serviced at a different shop, but was starting to feel like maybe they were taking advantage of my lack of mechanical knowledge. I had met James prior, so I decided to take my company vehicle in to have it looked over. Come to find out, my original shop was right on, and the staff at Tuffy agreed with what all needed done. James and his team could have easily just bad-mouthed their competitor and tried to earn my business that way...but instead they were all nothing but honest and even spoke highly of the original shop where I had gone before.. Because of this, I will continue to service my company and personal vehicles at Tuffy in Sturgis. Thank you James & Lauren for your great customer service!
— Jon D., Centreville, MI
Excellent Customer Service.
— Rod C., Sturgis, MI
Friendly staff! Great work! very professional and explains everything in detail. Quick response. Won't go anywhere else now!
— Karen R., Sturgis, MI
I appreciate James taking me out to the garage to explain and demonstrate what was needed for fixing my car. My experience was overall very good!!!
— victor r., white pigeon, MI
We were really impressed with everything. The boss was very nice . They did it in a timely manner & saved us a lot of money. I believe we found us a new mechanic. And they are open on Saturdays.
— karen R., Sturgis, MI
These guys at Sturgis Township location are amazing, I was moving my family and our cat across the country and had car problems on the way. They spent their lunch time helping us out. They even allowed us to bring our cat inside to wait with us (she was leashed) and they gave us a box for her to hide in to make her feel safe. They found the problem in my car fixed it and sent us on our way! I am so thankful to them, they really went above and beyond!!
— Megan E., Denver, MI
For some years I have been asking people to rate customer service for businesses in Sturgis. I only get 2 and believe Tuffy is one of them that satisfy our residents.
— Candy G., Sturgis, MI
I can't begin to say enough about how great this shop is. My car is a bit of a problem child - over the past couple years, I got to know the staff fairly well. Taking the car in to the shop was never an unpleasant experience here - they are honest (they've never been afraid to tell me when I can hold off on a repair or there was nothing wrong) and extremely friendly. Each time I've been in, they've always brought me out to the shop floor to actually SHOW me what was going on with the car. I recently moved away from Sturgis, but the trust I was able to build with Tuffy in Sturgis has brought me back to the Tuffy shops here in Metro Detroit.
— Tom D., South Lyon, MI
I love how professional they are up at Tuffy. Very dependable and helpful when my car is anything but. Quick service, loaner vehicles available, and flexible payment options. I will never go anywhere besides Tuffy. Period.
— Marisa R., Sturgis, MI
Very professional, great response time, and most importantly they did really great work. Highly recommended, will definitely be going there for estimates and auto repair needs.
— Randy K., Sturgis, MI