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Automotive Detective Work In Sturgis

June 3, 2014

There’s a reason we use the word “diagnose” when we talk about fixing cars in Sturgis. Figuring out what’s wrong with your SUV has a lot of similarities to figuring out what’s wrong with someone who is ill. Vehicles are a mass of complex systems that can produce a variety of symptoms when something goes wrong. As with human diagnoses, a specific symptom may be indicative of a number of problems, and figuring out the specific cause takes training and experience.

Sometimes the diagnosis of your SUV’s trouble comes down to a matter of trial-and-error. This can be frustrating for Sturgis car owners because time and money are on the line. You may feel you should only be paying for repair work. Of course, you only want to pay for the right repair – and a proper diagnosis is part of getting it right. Like at the Sturgis doctor’s office — some of what you pay for is the doctor’s time and effort to figure out what’s wrong with you, not for the actual cure.

The good news is that Sturgis car owners can do a lot to help out their friendly Tuffy Sturgis service advisor in figuring out what’s wrong with their SUV. Again, the medical office is a good analogy. The more information you can give your doctor about where it hurts, when it hurts and how it hurts, the more quickly he will be able to help you. In the same way, the more you can tell your Sturgis service technician about when the problem occurs, what is sounds like, how often it occurs, where it occurs, etc., the more efficiently he will be able to get you back on the road.

Good auto advice: learn how to talk to your Sturgis service professional.

If fluid is leaking from your SUV, you should note the color of the fluid, where under the car the puddles form, and when they form (e.g. only when it’s parked for a while, only if the engine’s hot, when the weather turns cold, etc.). For example, if your SUV is making an unusual sound, you should indicate where the sound is coming from, what kind of sound it is, and when you hear it (again, be very specific). The more details you can give, the more helpful you will be. “I hear the sound when I turn left” is more helpful than “I hear the sound when I turn.” After a few conversations with your Tuffy Sturgis service specialist, you should get a feel for the kind of information he needs.

If you drop your car off, leave a detailed note describing information about your SUV’s problem. A quickly scrawled “Making a funny noise” will only lead to frustration for both your technician and for you. Good communication leads to better car care for Sturgis car owners.

If your SUV is occasionally stalling or sputtering, you may need a little more patience than with other types of car trouble because these types of problems are intermittent. In order to fix the trouble, your service professional often finds it helpful to reproduce the symptoms. And if the problem is intermittent, it may take a while to do so.

In these cases, specific information can be invaluable, as it can significantly reduce the time it takes for your friendly technician to get your SUV to misbehave. For example, if you can tell your technician that the vehicle only acts up after it’s been driven for 20 minutes and over 50 mph, it will allow him to quickly reproduce your problem, greatly reducing the time it will take for a car diagnosis in Sturgis and then get it corrected.

Good preventive maintenance goes a long way to keeping your car out of the Battle Creek repair shop, but if you need to get it corrected, good communication will get you back on the road quickly.

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