Our Reviews

Write yours

“My wheel broke off while driving on 80 east. I am not from the area but the tow truck driver assured me Tuffy was the right place. He was right! What I liked most of all actually was the staff’s kindness and pleasantness. Great nice friendly people that really seem to care. Thanks so much. I drove 600 miles straight from there to my base Maryland with no problems. ”

michael mccauley

Mar 25, 2021 – sturgis , MI

“We will be back!”

Lindsay Burkey

Mar 23, 2021 – Howe, IN

“I was thrilled with the friendly service from my first phone call to the delivery of my car. They fixed my muffler for a fair price and I’ll be sure to tell everyone. ”

Theresa Lutz-Hopkins

Mar 18, 2021 – Centreville, MI

“James and the whole crew are some of the most accommodating and pleasant people I have ever run into in the car industry and ever. After a long day of being broken down on the side of the road, we were placed into the gracious hands of James and his crew. They allowed us to stay as long as we needed and provided us with many accommodations to make our day better. They got us back on the road as fast as they possibly could and I would love nothing more than to use James and his Tuffys crew exclusively for any car problems! If you guys see this, thank you and keep up the excellent customer service! ”

Ejuah Adam

Feb 11, 2021 – Sturgis, MI

“”

Rose Hughes

Jan 30, 2021 – Sturgis, MI

“Great service got the problems fixed promptly ”

Doug Plahm

Jan 22, 2021 – Colon, MI

“The staff was very pleasant and helped me get a major issue fixed. I definitely appreciate them!”

Kerry Campos

Jan 15, 2021 – Sturgis MI, MI

“They were very considerate with our car. I dont know very much about cars, but they were able to tell me everything wrong and got it all fixed. It drives perfectly and smooth again. They alsp had very decent prices!! I will definitely be coming back in the future! ”

Andria Martin

Jan 09, 2021 – Sturgis, MI

“Very warm and pleasant experience. The staff there are remarkably kind and friendly :-)”

Mary Federlick

Jan 07, 2021 – Sturgis, MI

“James and team were excellent! Fast and efficient service. Friendly and found out the problem quickly. I was in and out in less than an hour. Thank you for the great work guys and having a nice receptionist to talk with. I will return again!”

Kristine Kufeldt

Jan 01, 2021 – Shipshewana , IN

“Employees are really nice, courteous. However, When James spoke to me, he said the car needed $4600 of repair. Old car. Not safe. Said cause was "lack of maintenance" and grease zirts needed attention. Leaking fluids everywhere. HOWEVER husband says that car doesn't have grease zirts, and when HE talked to James, got totally different story, $ estimate. Hmmm. You can draw your own conclusion. We will not be going back. ”

Janet Rifenburgh

Dec 31, 2020 – Bronson, MI

“awesome, friendly...done rigth ..thank you all the stuff ”

Regino lopez

Dec 25, 2020 – goshen, IN

“Thank you for being honest and taking care of the situation in a good option if I need to work more I will recommend you or ghost see you for me thank you very much”

Brandon Reynolds

Dec 18, 2020 – Mendon, MI

“A fabulous team James, Dusty, Marcelino!!! The car had started making loud noises & exhaust fumes coming inside. The problem was quickly found & part replaced & repairs done. Also had oil change & checked everything was good before winter. Everything was explained plus cost. They even explained things for me about my car I didn’t realize how to use (no question is silly or dumb) thanks for the awesome work & making me feel like a valued person. ”

Cheryl Strohm

Dec 07, 2020 – White Pigeon , MI

“Great customer service and deals”

Madison Zavala

Nov 15, 2020 – Sturgis, MI

“Needed a new battery. Spoke with James and Dusty. Excellent customer service. My car was taken in right away. Service was very professional, efficient and friendly. Staff is very knowledgeable. ”

Marge P

Nov 05, 2020 – Sturgis, MI

“They have always provided good service.”

Dinah Foster

Sep 28, 2020 – Sturgis, MI

“The staff was very friendly and liked my very corny jokes. They were able to get us in in a very short notice and helped correct the issue. I would recommend them. ”

Maryruth Burger

Sep 19, 2020 – Colon, MI

“I was traveling out of state and needed a headlight replaced. I was in and out of the Sturgis shop in 15 minutes. Very friendly and helpful customer service rep. ”

Sandy Wolfe

Sep 04, 2020 – Winchester, VA

“This was by far the best experience I have had with an auto shop. Very clean very friendly and reasonably priced. I was given a free estimate and had my car back on the road the next day. This was a well ran very organized shop. I highly recommend this shop to anyone looking for honest dependable mechanics. The integrity of the manager and staff as a whole was outstanding. I just wish they had an option to leave a 10 star review.”

CALEB HAPPNER

Sep 02, 2020 – STURGIS, MI

“James did a great job and my vehicle was taken care of as usual. Great service!! I will ONLY take my vehicles to Tuffy!! ”

Spencer Kirtley

Aug 06, 2020 – Sturgis , MI

“Excellent job 👏 ”

Hsakprai htoo

Aug 05, 2020 – Aurora , IL

“Once again I had a great experience at the Sturgis Tuffy Service Center. James and Dusty were friendly and knowledgeable had a brake line leak and they were able to TSC me care of it in a very timely manner. Would highly recommend this shop for all your automotive repair needs. Thanks again Tuffy and team”

Patrick McIntyre

Jul 21, 2020 – Nottawa, MI

“James told me everything that was wrong with my car....”

Letitia Lewis

Jul 18, 2020 – Sturgis, MI

“Nice people great service. And they get stuff done at a reasonable rate”

Caleb Stuck

Jul 18, 2020 – Coldwater, MI

“I stopped in mid-trip from Cleveland to Chicago, driving in 90 degrees with a 70 lb dog, when my A/C went warm. They took me in immediately, allowed me to bring the dog into the store, and git me back on the road within one hour. Courteous, Friendly, accommodating, Nice, and any other positive attribute you ca. Think if describes these folks! ⭐⭐⭐⭐⭐ Thank you for your excellent service! 😊”

Maureen Hlavin

Jul 09, 2020 – Westlake, OH

“The staff was great, they got me in kind of last minute before the holidays. They were thorough in going over everything with me and pricing was fair. Will definitely be a returning customer. ”

Cheyanne Crabill

Jul 03, 2020 – Sturgis , MI

“Great nice people”

Hali Jones

Jun 27, 2020 – Sturgis , MI

“James and Dusty are very helpful and a pleasure to work with. I’ve had two cars repaired there in the past few weeks and each time the repair was simpler than originally quoted, meaning it cost me less in the long run. Very honest team there at Tuffy, I would highly recommend their auto services anytime. Thanks again, I’m sure I’ll be back”

Patrick McIntyre

Jun 25, 2020 – Nottawa, MI

“Best Tuffy's I've ever been to! Worth the 2 hour drive to know that i will be taken care of by the most honest awesome crew ever”

Mary Jackson

Jun 23, 2020 – Grand Junction, MI

“Having my vehicle serviced at Tuffy’s in Sturgis was a great experience. James and the receptionist could not have been any nicer. I will have my vehicle serviced there again.”

Kay Pletcher

Jun 05, 2020 – White Pigeon , MI

“The staff at Tuffy always take care of me and my husband! Excellent service from beginning to end! They always get me in ASAP with no hassle! James is beyond amazing and the new girl, Dusty, amazing as well! We will always go to Tuffy 😍”

Kari Batten

May 07, 2020 – Sturgis , MI

“They were fast and super nice, loved that the manager made sure to explained everything they did and made recommendations on when I should do more services. He even cleaned my headlights for free😊 Will definitely be going back ”

Destiny L

Feb 05, 2020 – White Pigeon , MI

“”

Mike W

Jan 13, 2020 – Sturgis , MI

“the Staff was very warm and helpful and they were able to fix our car in no time. ”

Aahna P

Jan 02, 2020 – Sturgis, MI

“Good service and clear communication. ”

Joel S

Dec 20, 2019 – Longview, AB

“Ultra friendly, helpful, knowledgeable, and kind staff! If you are in the area, this team needs to be your first phone call!”

Christine S

Dec 20, 2019 – Brighton , MI

“Had a dragging left rear caliper and took it to James to have it inspected after class. Had the parts available and was done by 3pm. Dusty was kind enough to drop me off at my house to be able to pick up my son. Love these guys! Been going to them for a few years now and they never disappoint. Excellent service all throughout!”

Joseph A

Dec 09, 2019 – Sturgis, MI

“Nice customer service! Very comprehending! Took well care of my car, & honesty. ”

Barbara

Dec 05, 2019 – Sturgis , MI

“Thank you for the excellent Service and for having a very clean and friendly store”

Richard C

Nov 16, 2019 – Coldwater, MI

“I broke a shock on my road glide traveling through. And they welded it and got me back on the road .thank you for a great job. ”

Robert H

Aug 30, 2019 – Macedonia, OH

“Great people and great service”

Debra F

Aug 28, 2019 – Lansing , MI

“Traveling home to Ohio from Chicago on the turnpike, the left front-wheel came off, at dusk. At the tow truck driver’s recommendation, I had him deliver the van to Tuffy’s door. The Tuffy staff started working on my crippled van as soon as they opened. They communicated with me at every step of the repair process from ordering the parts to what was being worked on next. The Tuffy staff is so friendly, professional, and competent that I felt like I was a member of their community. I was able to relax and trust that I was getting the best service possible. They kept me comfortable during the wait and offered a loaner vehicle in case I needed it. They had me on the road again in 5 ½ hours. I went home with a Nationwide Warranty on the repairs and safe ride. Thank you to all of the staff at Tuffy at Sturgis, MI. You made my day!”

Christine S

Aug 28, 2019 – Shelby, OH

“Thanks for your customer service, hard work, and a job well done!~ #1 ”

Belinda W

Jul 20, 2019 – Sturgis, MI

“We have been taking our vehicles to the Sturgis, Michigan Tuffy shop for almost 20 years. I have always been happy with the quality of their work and the obvious depth of knowledge they have regarding all things automotive. John (owner) and James (Service Manager) and all of the mechanics working for them are definitely an asset that the Tuffy Corporate office should be aware of and acknowledge!”

Preston P

Mar 28, 2019 – LaGrange, IN

“Outstanding customer service, time after time!”

Neil M

Feb 18, 2019 – Sturgis, MI

“Have been bringing all our vehicles to John, James and the guys in the shop since the early 2000's. Have received nothing but excellent customer service all these years. Would not go anywhere else for vehicle maintenance. ”

Preston P

Sep 29, 2018 – Lagrange, IN

“Outstanding service. Honest, dependable. They will diagnose and go get your issue and fix it properly. Flexible scheduling makes it customer friendly also. James is the best.”

james lioy

Jul 04, 2018 – Sturgis, MI

“These are the pro's for all your vehicle maintanence needs. There is no problem for them that can't solve with suspension, exhaust, engine, diagnostic and many more automotive problems at a fare price, timely manner and professional repair. I strongly recommend them for all technical automotive needs.”

Eric T

May 30, 2018 – Sturgis, MI

“Took my 02 Bonneville in to fix a ball bearing, upon their investigation it was discovered I had some other issues, they were explained to me in a very informative way and were very prompt at answering questions and doing the repairs I requested, very pleased even though it was the news that doomed my first car, thank you tuffy ! ”

Logan w

Mar 22, 2018 – sturgis, MI

“James has always been so helpful I.e. Keeping us up to date on services and When there is a problem he always explains it yo us before any work us done. The mechanics are great and very knowledge. Again the whole staff is just fantastic Again. Thank you ”

Linda B

Aug 02, 2017 – Sturgis, MI

“Heartfelt thanks to James, Joe and John for their OUTSTANDING service! Dropped in after tailpipe fell off our RV. They were able to fix in an hour, fitting us in during a very booked day. Very reasonable. Great kindness to a vet and family traveling to a family reunion. Appreciative!!!”

Skip & Cathie S

Jul 07, 2017 – Olean, NY

“I've always had my vehicles serviced at a different shop, but was starting to feel like maybe they were taking advantage of my lack of mechanical knowledge. I had met James prior, so I decided to take my company vehicle in to have it looked over. Come to find out, my original shop was right on, and the staff at Tuffy agreed with what all needed done. James and his team could have easily just bad-mouthed their competitor and tried to earn my business that way...but instead they were all nothing but honest and even spoke highly of the original shop where I had gone before.. Because of this, I will continue to service my company and personal vehicles at Tuffy in Sturgis. Thank you James & Lauren for your great customer service!”

Jon D

Jun 05, 2017 – Centreville, MI

“Excellent Customer Service.”

Rod C

Jun 01, 2017 – Sturgis, MI

“Friendly staff! Great work! very professional and explains everything in detail. Quick response. Won't go anywhere else now!”

Karen R

Dec 01, 2016 – Sturgis, MI

“I appreciate James taking me out to the garage to explain and demonstrate what was needed for fixing my car. My experience was overall very good!!!”

victor raul

Nov 30, 2016 – white pigeon, MI

“We were really impressed with everything. The boss was very nice . They did it in a timely manner & saved us a lot of money. I believe we found us a new mechanic. And they are open on Saturdays.”

karen R

Nov 04, 2016 – Sturgis, MI

“These guys at Sturgis Township location are amazing, I was moving my family and our cat across the country and had car problems on the way. They spent their lunch time helping us out. They even allowed us to bring our cat inside to wait with us (she was leashed) and they gave us a box for her to hide in to make her feel safe. They found the problem in my car fixed it and sent us on our way! I am so thankful to them, they really went above and beyond!! ”

Megan E

Aug 24, 2016 – Denver, MI

“For some years I have been asking people to rate customer service for businesses in Sturgis. I only get 2 and believe Tuffy is one of them that satisfy our residents. ”

Candy G

May 14, 2016 – Sturgis, MI

“I can't begin to say enough about how great this shop is. My car is a bit of a problem child - over the past couple years, I got to know the staff fairly well. Taking the car in to the shop was never an unpleasant experience here - they are honest (they've never been afraid to tell me when I can hold off on a repair or there was nothing wrong) and extremely friendly. Each time I've been in, they've always brought me out to the shop floor to actually SHOW me what was going on with the car. I recently moved away from Sturgis, but the trust I was able to build with Tuffy in Sturgis has brought me back to the Tuffy shops here in Metro Detroit.”

Tom D

Apr 30, 2014 – South Lyon, MI

“I love how professional they are up at Tuffy. Very dependable and helpful when my car is anything but. Quick service, loaner vehicles available, and flexible payment options. I will never go anywhere besides Tuffy. Period. ”

Marisa R

Feb 02, 2014 – Sturgis, MI

“Very professional, great response time, and most importantly they did really great work. Highly recommended, will definitely be going there for estimates and auto repair needs. ”

Randy K

Oct 17, 2011 – Sturgis, MI