Our Customers' Reviews
They have always provided good service.
— Dinah F., Sturgis, MI
I was traveling out of state and needed a headlight replaced. I was in and out of the Sturgis shop in 15 minutes. Very friendly and helpful customer service rep.
— Sandy W., Winchester, VA
This was by far the best experience I have had with an auto shop. Very clean very friendly and reasonably priced. I was given a free estimate and had my car back on the road the next day. This was a well ran very organized shop. I highly recommend this shop to anyone looking for honest dependable mechanics. The integrity of the manager and staff as a whole was outstanding. I just wish they had an option to leave a 10 star review.
— CALEB H., STURGIS, MI
James did a great job and my vehicle was taken care of as usual. Great service!! I will ONLY take my vehicles to Tuffy!!
— Spencer K., Sturgis , MI
— Hsakprai h., Aurora , IL
Once again I had a great experience at the Sturgis Tuffy Service Center. James and Dusty were friendly and knowledgeable had a brake line leak and they were able to TSC me care of it in a very timely manner. Would highly recommend this shop for all your automotive repair needs. Thanks again Tuffy and team
— Patrick M., Nottawa, MI
James told me everything that was wrong with my car....
— Letitia L., Sturgis, MI
Nice people great service. And they get stuff done at a reasonable rate
— Caleb S., Coldwater, MI
Great nice people
— Hali J., Sturgis , MI
The staff was great, they got me in kind of last minute before the holidays. They were thorough in going over everything with me and pricing was fair. Will definitely be a returning customer.
— Cheyanne C., Sturgis , MI
I stopped in mid-trip from Cleveland to Chicago, driving in 90 degrees with a 70 lb dog, when my A/C went warm. They took me in immediately, allowed me to bring the dog into the store, and git me back on the road within one hour. Courteous, Friendly, accommodating, Nice, and any other positive attribute you ca. Think if describes these folks! Thank you for your excellent service!
— Maureen H., Westlake, OH
Best Tuffy's I've ever been to! Worth the 2 hour drive to know that i will be taken care of by the most honest awesome crew ever
— Mary J., Grand Junction, MI
James and Dusty are very helpful and a pleasure to work with. Ive had two cars repaired there in the past few weeks and each time the repair was simpler than originally quoted, meaning it cost me less in the long run. Very honest team there at Tuffy, I would highly recommend their auto services anytime. Thanks again, Im sure Ill be back
— Patrick M., Nottawa, MI
Having my vehicle serviced at Tuffys in Sturgis was a great experience. James and the receptionist could not have been any nicer. I will have my vehicle serviced there again.
— Kay P., White Pigeon , MI
The staff at Tuffy always take care of me and my husband! Excellent service from beginning to end! They always get me in ASAP with no hassle! James is beyond amazing and the new girl, Dusty, amazing as well! We will always go to Tuffy
— Kari B., Sturgis , MI
They were fast and super nice, loved that the manager made sure to explained everything they did and made recommendations on when I should do more services. He even cleaned my headlights for free Will definitely be going back
— Destiny L., White Pigeon , MI
— Mike W., Sturgis , MI
the Staff was very warm and helpful and they were able to fix our car in no time.
— Aahna P., Sturgis, MI
Ultra friendly, helpful, knowledgeable, and kind staff! If you are in the area, this team needs to be your first phone call!
— Christine S., Brighton , MI
Good service and clear communication.
— Joel S., Longview, AB
Nice customer service! Very comprehending! Took well care of my car, & honesty.
— Barbara ., Sturgis , MI
Had a dragging left rear caliper and took it to James to have it inspected after class. Had the parts available and was done by 3pm. Dusty was kind enough to drop me off at my house to be able to pick up my son. Love these guys! Been going to them for a few years now and they never disappoint. Excellent service all throughout!
— Joseph A., Sturgis, MI
I broke a shock on my road glide traveling through. And they welded it and got me back on the road .thank you for a great job.
— Robert H., Macedonia, OH
Thank you for the excellent Service and for having a very clean and friendly store
— Richard C., Coldwater, MI
Thanks for your customer service, hard work, and a job well done!~ #1
— Belinda W., Sturgis, MI
Traveling home to Ohio from Chicago on the turnpike, the left front-wheel came off, at dusk. At the tow truck drivers recommendation, I had him deliver the van to Tuffys door. The Tuffy staff started working on my crippled van as soon as they opened. They communicated with me at every step of the repair process from ordering the parts to what was being worked on next. The Tuffy staff is so friendly, professional, and competent that I felt like I was a member of their community. I was able to relax and trust that I was getting the best service possible. They kept me comfortable during the wait and offered a loaner vehicle in case I needed it. They had me on the road again in 5 hours. I went home with a Nationwide Warranty on the repairs and safe ride. Thank you to all of the staff at Tuffy at Sturgis, MI. You made my day!
— Christine S., Shelby, OH
Great people and great service
— Debra F., Lansing , MI
We have been taking our vehicles to the Sturgis, Michigan Tuffy shop for almost 20 years. I have always been happy with the quality of their work and the obvious depth of knowledge they have regarding all things automotive. John (owner) and James (Service Manager) and all of the mechanics working for them are definitely an asset that the Tuffy Corporate office should be aware of and acknowledge!
— Preston P., LaGrange, IN
Have been bringing all our vehicles to John, James and the guys in the shop since the early 2000's. Have received nothing but excellent customer service all these years. Would not go anywhere else for vehicle maintenance.
— Preston P., Lagrange, IN
Outstanding customer service, time after time!
— Neil M., Sturgis, MI
Outstanding service. Honest, dependable. They will diagnose and go get your issue and fix it properly. Flexible scheduling makes it customer friendly also. James is the best.
— james l., Sturgis, MI
These are the pro's for all your vehicle maintanence needs. There is no problem for them that can't solve with suspension, exhaust, engine, diagnostic and many more automotive problems at a fare price, timely manner and professional repair. I strongly recommend them for all technical automotive needs.
— Eric T., Sturgis, MI
Took my 02 Bonneville in to fix a ball bearing, upon their investigation it was discovered I had some other issues, they were explained to me in a very informative way and were very prompt at answering questions and doing the repairs I requested, very pleased even though it was the news that doomed my first car, thank you tuffy !
— Logan w., sturgis, MI
James has always been so helpful I.e. Keeping us up to date on services and When there is a problem he always explains it yo us before any work us done. The mechanics are great and very knowledge. Again the whole staff is just fantastic Again. Thank you
— Linda B., Sturgis, MI
Heartfelt thanks to James, Joe and John for their OUTSTANDING service! Dropped in after tailpipe fell off our RV. They were able to fix in an hour, fitting us in during a very booked day. Very reasonable. Great kindness to a vet and family traveling to a family reunion. Appreciative!!!
— Skip & Cathie S., Olean, NY
I've always had my vehicles serviced at a different shop, but was starting to feel like maybe they were taking advantage of my lack of mechanical knowledge. I had met James prior, so I decided to take my company vehicle in to have it looked over. Come to find out, my original shop was right on, and the staff at Tuffy agreed with what all needed done. James and his team could have easily just bad-mouthed their competitor and tried to earn my business that way...but instead they were all nothing but honest and even spoke highly of the original shop where I had gone before.. Because of this, I will continue to service my company and personal vehicles at Tuffy in Sturgis. Thank you James & Lauren for your great customer service!
— Jon D., Centreville, MI
Excellent Customer Service.
— Rod C., Sturgis, MI
Friendly staff! Great work! very professional and explains everything in detail. Quick response. Won't go anywhere else now!
— Karen R., Sturgis, MI
I appreciate James taking me out to the garage to explain and demonstrate what was needed for fixing my car. My experience was overall very good!!!
— victor r., white pigeon, MI
We were really impressed with everything. The boss was very nice . They did it in a timely manner & saved us a lot of money. I believe we found us a new mechanic. And they are open on Saturdays.
— karen R., Sturgis, MI
These guys at Sturgis Township location are amazing, I was moving my family and our cat across the country and had car problems on the way. They spent their lunch time helping us out. They even allowed us to bring our cat inside to wait with us (she was leashed) and they gave us a box for her to hide in to make her feel safe. They found the problem in my car fixed it and sent us on our way! I am so thankful to them, they really went above and beyond!!
— Megan E., Denver, MI
For some years I have been asking people to rate customer service for businesses in Sturgis. I only get 2 and believe Tuffy is one of them that satisfy our residents.
— Candy G., Sturgis, MI
I can't begin to say enough about how great this shop is. My car is a bit of a problem child - over the past couple years, I got to know the staff fairly well. Taking the car in to the shop was never an unpleasant experience here - they are honest (they've never been afraid to tell me when I can hold off on a repair or there was nothing wrong) and extremely friendly. Each time I've been in, they've always brought me out to the shop floor to actually SHOW me what was going on with the car. I recently moved away from Sturgis, but the trust I was able to build with Tuffy in Sturgis has brought me back to the Tuffy shops here in Metro Detroit.
— Tom D., South Lyon, MI
I love how professional they are up at Tuffy. Very dependable and helpful when my car is anything but. Quick service, loaner vehicles available, and flexible payment options. I will never go anywhere besides Tuffy. Period.
— Marisa R., Sturgis, MI
Very professional, great response time, and most importantly they did really great work. Highly recommended, will definitely be going there for estimates and auto repair needs.
— Randy K., Sturgis, MI